Refund policy
Zeleva Health Return & Refund Policy – Healthy Joint Formula
This website and all related services are owned and operated by Orion Commerce Group LLC, a limited liability company.”
At Zeleva Health, we are committed to providing you with high-quality Healthy Joint Formula peptides and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 90-day quality guarantee to ensure your satisfaction. If you are not satisfied with your purchase for any reason, please contact us at info@zelevahealth.com.
Cancellation Policy
Please note that changes or cancellations to orders are not permitted once submitted, as we immediately process orders and send them to our fulfillment centers for rapid dispatch.
30 Day Money Back Guarantee Policy
We stand behind the quality of our products and want you to feel confident trying them. If you are not satisfied with your purchase, you may request a refund within 30 days of delivery, subject to the conditions outlined below.
Eligibility
The 30-Day Money-Back Guarantee applies only to purchases made directly through our website. Refund requests must be submitted within 30 days of the delivery date.
Proper Product Use Requirement
To qualify for a refund, the product must be used daily and exactly as directed on the product label.
Customers must use the product for a minimum of 14 consecutive days before submitting a refund request. This allows the product to be used long enough to reasonably evaluate its effectiveness.
Failure to follow the recommended dosage or usage instructions may result in the request being ineligible for the guarantee.
Proof of Product Use
To verify proper product use, customers must provide documentation showing that the product was used consistently.
Customers must provide the following:
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Order number
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A brief explanation of their experience with the product
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Three time-stamped photos of the product bottle:
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Photo #1 – Opening Photo
A photo of the product bottle taken when the bottle is first opened. -
Photo #2 – 14-Day Progress Photo
A photo of the bottle after approximately 14 days of use, showing the remaining capsules or product. -
Photo #3 – Refund Request Photo
A photo of the bottle at the time the refund request is submitted, clearly showing the remaining product.
In addition, customers must provide:
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A clear photo of the product label displaying the lot or batch number
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A photo showing the remaining capsules/tablets or product contents inside the bottle
The remaining quantity of capsules or product must reasonably reflect at least 14 days of consistent use based on the recommended serving size.
We may request additional information or documentation if necessary to verify proper product use.
Return of Product
In certain cases, we may request that the product be returned before a refund is issued. If a return is required, return instructions will be provided by our support team.
Refund Request Process
To initiate a refund request, customers must contact our support team and provide the required documentation listed above.
Refund requests that do not include the required documentation may not qualify for the guarantee.
Non-Refundable Costs
Shipping fees, customs duties, and handling charges are non-refundable.
Abuse of Guarantee
We reserve the right to deny refund requests if the conditions outlined in this policy are not met or if we determine the guarantee is being misused, abused, or manipulated.
Refund Processing
If approved, refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.
Product Safety and Usage
We take product safety seriously and encourage our customers to use our Healthy Joint Formula safely and responsibly.
Please follow all proper storage, handling, and safety protocols provided with your Healthy Joint Formula product and available resources on our website.
Statements made, or products sold through this website, have not been evaluated by the United States Food and Drug Administration. They are not intended to diagnose, treat, cure, or prevent any disease.
Failure to follow proper protocols may result in product degradation or safety concerns, for which we cannot be held responsible. Any resulting refunds or replacements will be at our discretion.
We will assist you with any concerns or questions related to proper Healthy Joint Formula applications.
Damaged Items
We take great care in packaging our Healthy Joint Formula products to prevent damage during shipping.
An item is considered damaged if:
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It has a manufacturing defect, or
Please note: Minor packaging damage (e.g., dented boxes) where the product remains intact is not considered damage.
If your Healthy Joint Formula order arrives damaged, please notify us within 48 hours of delivery.
To report a damaged item, email info@zelevahealth.com and include:
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Clear photos of the damage
We will determine if you are eligible for a replacement at no cost to you.
We do not refund, replace, or accept returns for items damaged through improper storage, handling, or misuse.
Shipping and Delivery
While we strive to deliver your Healthy Joint Formula order promptly, we cannot be held responsible for delays outside our control, including:
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Carriers
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Customs
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Weather
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Other transit-related factors
If you experience delivery issues, please contact the carrier directly.
We are not responsible for lost, stolen, or delayed packages once they leave our facility.
Compliance and Fraud Prevention
To maintain compliance and protect against fraudulent activity:
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We verify all billing and shipping addresses
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We monitor all transactions for suspicious activity
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We may request additional verification from customers if needed
Policy Updates
We reserve the right to modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most recent version before purchasing.
Contact Information
For all return, refund, or Healthy Joint Formula product inquiries, please contact us:
Email: info@zelevahealth.com